Help Topics
If you have a problem or question not answered on this page, please let us know.
What are MacSlaps?
A high quality self-adhering vinyl decal that allows you to easily personalize your Apple devices and express your individuality.
How are MacSlaps decals packaged?
Each MacSlaps sticker comes individually packaged in a protective poly bag and sealed with application and removal instructions. (You can view a sample here). We ship our orders in a rigid envelope that allows the decal to stay flat during transport.
Are MacSlaps' designs unique - I've seen them elsewhere, how do I know that I'm getting the original design by the artist who first created it?
Yes, MacSlaps entire catalog is completely unique. You might find similar or even exact copies of certain designs elsewhere on the web, but we're proud to say that we were the first to create them… We deliver a quality product that is often imitated but rarely duplicated.
Do you have free samples?
Yes we do! We offer a free* mini 3" x 3" sample featuring the MacSlaps logo that showcases our fine quality product. You pay the shipping, but we'll include a $3.00 coupon to use on your next order.
I just got my MacSlaps Decal in the mail... How do I apply it?
Thanks for your purchase! Visit our "how to" page for application instructions and videos. MacSlaps are super simple to apply, but spending a couple minutes reviewing our instructions will prevent you from making common mistakes.
Are MacSlaps Decals removable?
Yes, MacSlaps are totally removable. MacSlaps uses premium grade, matte finished vinyl that leaves no residue when removed. Visit our "how to" page for removal instructions and videos.
What forms of payment does MacSlaps accept?
Visa, MasterCard, American Express, Discover, PayPal, and Google Checkout.
How do I use a coupon or discount code?
To use a discount code when paying with a Credit Card or PayPal:
To use a discount code when paying with Google Checkout:
Why won't my discount code work?
Some discount codes are only valid for a limited time. If you're having difficulty redeeming a discount code that you feel is valid, please let us know.
How much is shipping?
The shipping cost for your order depends on two elements: The number of items in your order, and your shipping address.
| Shipping Address | First Item | Each Additional Item |
|---|---|---|
| United States | $2.00 | $1.00 |
| International | $3.00 | $1.00 |
For example, if your shipping address is in the United States and you order 3 stickers, then the shipping charges will be $4.
Can my order be shipped to a P.O. Box?
Yes.
How long does it take to get my order?
After you submit your order online, a confirmation email will be sent to you from MacSlaps that will include an order number. You will receive another email from us alerting you when your order has been shipped. (Usually within 24 hours.) Our packages are mailed by the US Post Office. There is no system to follow up on the order, however, we found the following delivery times:
It usually takes 3-7 business days for shipping to U.S. addresses. International shipments vary, but usually take 7-12 business days.
How do I modify or cancel my order after it has been placed?
Contact us and let us know as soon as possible. Once an order has been shipped, it cannot be modified or cancelled.
What do I do if my order hasn’t arrived?
Relax… Sometimes, things just move a bit slower than usual. However if either of the following statements is true please contact us for assistance:
What do I do if my order arrives but is incorrect or damaged?
Contact us and let us know. Make sure to include your order number in your correspondence. (The order number can be found in the order confirmation email that you received from us.) We will get you taken care of in a jiffy.
What is your return policy?
We want you to be totally stoked on products that you purchase from MacSlaps. If at any time within 30 days of placing your order, you are not 100% satisfied, you may return it to us for a refund. Sorry, but shipping fees are not refundable.
How do I return something?
Contact us and let us know why you’re bummed. Make sure to include your order number in your correspondence. (The order number can be found in the order confirmation email that you received from us.) In most cases, we will not ask you to send back the decal. Rather, we will ask that you email us a photograph of the damaged or removed decal. Your refund will be issued upon receipt of this photograph.
How do I know my online transaction is secure?
You can shop with confidence knowing that all purchases on MacSlaps.com are secure. In all pages where the URL begins with https:// (where the "s" means secure), information that is transferred over the Internet is encrypted and protected with industry standard SSL (secure socket layer) technology.
Depending on your chosen method of payment, we use either PayPal (for Visa, MasterCard, Discover, American Express, and PayPal transactions) or Google Checkout to process your payment. Both services have excellent reputations and proven track record of strong security.
What is your privacy policy?
Our privacy policy is available here.
Does MacSlaps offer discounts to persons looking to buy skins in bulk?
Yes, MacSlaps is definitely open to wholesalers looking to buy in bulk. Please contact us for further information and bulk-rate and brand use stipulations.
